1. Seller
QDerma Nordic
Blommevænget 342, 8300 Odder, Denmark
Company reg. no. (CVR): 34280495
Email: info@qderma.dk
Phone: +45 28 72 48 18

2. Scope
These terms apply to purchases in the webshop at qderma.dk when you shop as a consumer.

3. Prices
All prices are stated in Danish kroner (DKK) and include VAT. Shipping is included in the price, and we charge no additional fees. The price you see when you complete your purchase is the price you pay to us. For deliveries to Norway, however, Norwegian VAT, customs duty and a fee may be charged on import, see section 6.

4. Ordering
When you have completed your order, you will receive an order confirmation by email. If an item is out of stock, or an obvious pricing error has occurred, we may cancel the order. In that case you will be notified immediately and receive a full refund of any amount paid.

5. Payment
You can pay with Visa and Mastercard. Payments are processed by Stripe Payments Europe, Ltd. The amount is charged to your card when you complete your purchase.

6. Delivery
We deliver to Denmark, Sweden, Norway, Finland and the Netherlands with GLS. Delivery normally takes [2-3 business days] to Denmark and [number of business days] to Sweden, Norway, Finland and the Netherlands, counted from dispatch. Once your order has been dispatched, you will receive an email with a tracking number. Delivery is free of charge. The risk of loss of the goods passes to you when you have received them.
Norway is not a member of the EU. For deliveries to Norway, Norwegian VAT, customs duty and a handling fee may be charged on import. These costs are not included in the price and are paid by you.

7. Right of withdrawal
You have a 14-day right of withdrawal from the day you receive your order. Fill in the form to withdraw from your purchase. The period expires 14 days after the day on which you (or a third party designated by you, other than the carrier) received the goods.
To exercise the right of withdrawal, you must give us a clear statement of your decision. You can do this by filling in the "Withdraw from purchase" form at the bottom of the website or by writing to info@qderma.dk. You may also use the withdrawal form in section 8, but you are not obliged to. The deadline is met if you send your statement before the period expires.
If you withdraw, we will refund all payments received from you no later than 14 days after we have received your statement. We may withhold the refund until we have received the goods back, or until you have provided evidence that you have sent them back, whichever is earlier. The refund is made using the same payment method you used for the purchase.
You must send the goods back to us without undue delay and no later than 14 days after you have informed us of your withdrawal. Return address: [return address]. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply to sealed goods which are not suitable for return for health or hygiene reasons if the seal has been broken after delivery.

8. Withdrawal form
(Complete and send this form only if you wish to withdraw from the contract.)
To QDerma Nordic, Blommevænget 342, 8300 Odder, Denmark, info@qderma.dk:
I hereby give notice that I withdraw from my contract of sale of the following goods: ________
Ordered on / received on: ________
Order number: ________
Name: ________
Address: ________
Date: ________

9. Complaints about defects
You have a 2-year right to complain under the Danish Sale of Goods Act. If an item is defective, you must notify us within a reasonable time after you discover the defect. A complaint made within 2 months of discovering the defect is always considered timely. Contact us at info@qderma.dk.

10. Complaints and disputes
If you wish to complain about a purchase, please contact us first at info@qderma.dk so we can try to find a solution.
If we cannot agree, you can file a complaint with Nævnenes Hus, Mæglingsteamet for Forbrugerklager (the Danish consumer complaints mediation team), Toldboden 2, 8800 Viborg, Denmark. Complaints are submitted via the complaints portal of Nævnenes Hus at www.naevneneshus.dk. Certain conditions apply, including a complaint fee and limits on the price of the goods. The current conditions are available at www.naevneneshus.dk.
If you live outside Denmark in an EU country or in Norway, you can also get free help from the European Consumer Centre in your own country (the ECC-Net network).

11. Personal data and cookies
See our Privacy policy and Cookie policy.